I'm responsible for ensuring our staff are as good as they can be and our processes are efficient and well managed across our business
Travelling widely to solve problems on the ground is a key part of my role. Establishing facts and implementing improvements provides tangible benefits to our clients
Being professional and handling claims and recoveries fairly is vital. We are seen as independent, impartial and fair
My team responds quickly to claims submitted by dealers and repairers to ensure the vehicle can be repaired swiftly and sold to the waiting customer
Our team's deep understanding of repair techniques and their associated costs allows us to accurately review and validate that the correct repair costs are paid in each claim.
Being accurate, responsive and delivering quality outcomes to support our clients across Europe is a key part of our claims management process.
It is important to us that estimates are challenged fairly and constructively in order to educate repairers as to the correct costs and repair techniques
I enjoy being part of a dedicated team that provides a personal and efficient response to client questions and changes
Managing the claim is the first step in reducing risk for our clients and their carriers. Using the data intelligently means we can reduce claims in the future.
I develop close relationships with my dealers in the Netherlands and Belgium
We are all easily accessible so if clients need information quickly they can just pick up the phone or drop us an e-mail
My team focus on accuracy and impartiality. Above all, we are professional
Sevatas look beyond the administration of the claim to provide effective risk management advice. We therefore work in partnership with our clients to reduce damage and net costs
The excellent testimonials and accolades from our clients are a great reflection of the talent and the commitment of our teams
We help our clients improve quality in the finished vehicle supply chain to reduce damage, reduce costs and improve supply chain reliability.
My dealers in France know that when my colleagues and I make a commitment, it gets delivered.
Our team's skills and experience mean we provide a more comprehensive, proactive and informed approach. We work hard for our clients to create and add value
Studying for loss adjusting qualifications improves my knowledge and helps me deliver our service to our clients
I am proud of the friendly and efficient service we provide to our Italian dealers. Approving their claims quickly allows them to repair the car without inconveniencing the end customer
I like to make sure we take the solution and adapt it to what precisely suits our client’s business. Our knowledge combined with the product makes for an ideal outcome
Our claims team brings knowledge and experience from all over the Europe, allowing us to not only understand the operational issues but regional differences and cultures.
Responding to client needs at short notice is all part of the service we provide
We're forward looking and investing in our future
I get to proactively manage the delivery of the claim settlements from start to finish. I know each client values our expertise and the outcomes we achieve
Success is judged by quick and accurate adjustment of claims, fair dealings with the logistics providers and satisfied clients
My team delivered cost savings of over £1.5m last year alone. We are proud of what we have achieved
Supporting me in my personal development through the maintenance of my professional qualifications is important to ensure our clients receive the best service
I enjoy working for a company who help me expand my skills and experience
Meeting our promises is really important to us
Our Dutch team of inspectors is focussed on providing accuracy to help stakeholders identify where and why damages occur
Through our Advanced Validation service, we reduce the cost of repairs, ensure the manufacturer's brand is protected and ensure correct repair techniques are used
Logistics providers see us as fair and professional. It is vital we maintain excellent relationships
I'm proud of the services we offer and the great team we have supporting our clients
Knowing our clients well means we can deliver appropriate solutions to their problems. My focus is ensuring we deliver genuine value for our clients
The key to strong client relationships is making and honouring our commitments. This is why I think Sevatas is a partner for the long term