Recovering the costs of the damage from the logistics company reduces retained cost but also incentivises everyone to work together collaboratively to reduce damage
The relationships we have with clients are so warm, because year on year we provide solutions that work for them
My colleagues and I work well together to deliver the best results for our clients and their dealers
Our teams understanding of the industry is constantly evolving along-side the other stakeholders, ensuring we are always aware of the latest developments and supporting our clients needs.
My team focus on accuracy and impartiality. Above all, we are professional
Being accurate, responsive and delivering quality outcomes to support our clients across Europe is a key part of our claims management process.
We're forward looking and investing in our future
I like to make sure we take the solution and adapt it to what precisely suits our client’s business. Our knowledge combined with the product makes for an ideal outcome
Our data capture and reporting facilities are excellent and provide a wide range of reporting and analysis options
Being professional and handling claims and recoveries fairly is vital. We are seen as independent, impartial and fair
Our claims team brings knowledge and experience from all over the Europe, allowing us to not only understand the operational issues but regional differences and cultures.
Working closely with the logistics companies delivering the vehicles is important for managing claims quickly and correctly
My team responds quickly to claims submitted by dealers and repairers to ensure the vehicle can be repaired swiftly and sold to the waiting customer
I'm responsible for ensuring our staff are as good as they can be and our processes are efficient and well managed across our business
Being approachable and friendly, as well as professional and knowledgeable, is very important to us
Through our Advanced Validation service, we reduce the cost of repairs, ensure the manufacturer's brand is protected and ensure correct repair techniques are used
Providing solutions based on our experience, my team provide great service to our clients in Germany and Eastern Europe
Providing honest, impartial advice and expertise is vital for our clients when reviewing their insurance requirements because of the complexity of the insurance market and wide range of solutions available
Our wide range of services are all focused on supporting stakeholders in the finished vehicle logistics sector and meeting their objectives supported by KPIs and SLAs.
Logistics providers see us as fair and professional. It is vital we maintain excellent relationships
When reviewing a claim we look at more than just the cost, understanding and working with all stakeholders in the industry, we identify the causes of damage and work to avoid future claims.
I'm proud of the services we offer and the great team we have supporting our clients
Multi-national clients require multi-national solutions. Managing the claims, insurance and risk management service for my clients requires in-depth knowledge and a wide experience across different territories
We are all easily accessible so if clients need information quickly they can just pick up the phone or drop us an e-mail
Managing the claim is the first step in reducing risk for our clients and their carriers. Using the data intelligently means we can reduce claims in the future.
The excellent testimonials and accolades from our clients are a great reflection of the talent and the commitment of our teams
My team delivered cost savings of over £1.5m last year alone. We are proud of what we have achieved
Success is judged by quick and accurate adjustment of claims, fair dealings with the logistics providers and satisfied clients
I get to proactively manage the delivery of the claim settlements from start to finish. I know each client values our expertise and the outcomes we achieve
Our team takes great pride not only delivering our services but in looking after our clients brand. Working with the supply chain to improve delivery ensuring your product is delivered damage free.
Our team's deep understanding of repair techniques and their associated costs allows us to accurately review and validate that the correct repair costs are paid in each claim.
I enjoy working for a company who help me expand my skills and experience
Our team's skills and experience mean we provide a more comprehensive, proactive and informed approach. We work hard for our clients to create and add value
Sevatas look beyond the administration of the claim to provide effective risk management advice. We therefore work in partnership with our clients to reduce damage and net costs
Through our work, the number of claims and average costs for the Italian market have fallen. This means the clients have less costs and dealers receive less damaged cars.
Knowing our clients well means we can deliver appropriate solutions to their problems. My focus is ensuring we deliver genuine value for our clients
I enjoy being part of a dedicated team that provides a personal and efficient response to client questions and changes
Supporting dealers repair vehicles quickly is important for the end customer waiting for their new car
Supporting me in my personal development through the maintenance of my professional qualifications is important to ensure our clients receive the best service
Our Dutch team of inspectors is focussed on providing accuracy to help stakeholders identify where and why damages occur
We help our clients improve quality in the finished vehicle supply chain to reduce damage, reduce costs and improve supply chain reliability.
The key to strong client relationships is making and honouring our commitments. This is why I think Sevatas is a partner for the long term
Our solutions really meet our clients’ needs. I feel as though I am providing excellent support and advice to our clients
Studying for loss adjusting qualifications improves my knowledge and helps me deliver our service to our clients
I am proud of the friendly and efficient service we provide to our Italian dealers. Approving their claims quickly allows them to repair the car without inconveniencing the end customer
I develop close relationships with my dealers in the Netherlands and Belgium
It is important to us that estimates are challenged fairly and constructively in order to educate repairers as to the correct costs and repair techniques
My dealers in France know that when my colleagues and I make a commitment, it gets delivered.
Travelling widely to solve problems on the ground is a key part of my role. Establishing facts and implementing improvements provides tangible benefits to our clients
Meeting our promises is really important to us
Responding to client needs at short notice is all part of the service we provide
Dealing with carriers in their language means problems are more quickly and amicably resolved
I enjoy working for a company which brings together so many different people, languages and cultures