Claims and cost recovery should always be discussed together. Here we explain how we carry out the two functions in the most comprehensive and effective way.
Sevatas provides claims and claims related recovery services to manufacturers, their national sales companies / distributors and their insurers. We understand that different stakeholders have different priorities and look for the most appropriate solution each time.
We handle claims through our multi-lingual offices and all our claims technicians are trained to Sevatas’s standards which are tailored to meet the protocols and procedures of our clients.
Whilst our services are directed at manufacturers, distributors and insurers, we never forget the dealer and the end customer require the claim to be handled as quickly and efficiently as possible. Repair estimates are reviewed against manufacturer standard repair techniques and times and repairs authorised quickly to minimise delays to the final customer delivery.
Sevatas investigate the cause of the damage and seek to recover the cost against the liable carrier. Where contractual terms or liability restrictions allow, we have an enviable recovery rate which is well in excess of sector averages. We deliver these through our partnership approach with all stakeholders in our sector.
Skilled analysis of claims data produces detailed statistical reports coupled with our practical experience in finished vehicle logistics means practical solutions aimed at reducing damage incidence and cost.
Whilst our services are pan-European in breadth, we also handle claims from further beyond, using partner providers in certain territories (such as China) where appropriate.
Online data access and reporting
As part of our Data Centre Sevatas has developed a secure, multi-lingual online claims portal where clients can track existing claims or submit new claims directly.
The portal can also provide bespoke reports in real-time enabling the user to make informed management decisions. The reporting can also provide damage trend analysis as part of the damage reduction services provided by Sevatas.
The benefits of using Sevatas
- Sector leading experience, expertise and knowledge
- Damage and cost reduction through data capture, reporting and risk management solutions
- Excellent pan-European dealer service; swift repair authorisation and efficient claims administration using accessible and responsive multi-lingual teams
- Massive reductions in administration; the complete service provided from damage identification to dealer payment and cost recovery
To find out more about how we deliver our results, please click here