When a vehicle is damaged en route to the final customer, it is vital the claim is managed quickly, efficiently and professionally.
Whilst our services are directed at manufacturers, distributors and insurers, we never forget the dealer and the end customer require the claim to be handled as quickly and efficiently as possible. Repair estimates are reviewed against manufacturer standard repair techniques and times and repairs authorised quickly to minimise delays to the final customer delivery.
Sevatas investigate the cause of the damage and seek to recover the cost against the liable carrier. Where contractual terms or liability restrictions allow, we have an enviable recovery rate which is well in excess of sector averages. We deliver these through our partnership approach with all stakeholders in our sector.
Skilled analysis of claims data produces detailed statistical reports coupled with our practical experience in finished vehicle logistics means practical solutions aimed at reducing damage incidence and cost.
Whilst our services are pan-European in breadth, we also handle claims from further beyond, using partner providers in certain territories (such as China) where appropriate.
As part of our Data Centre Sevatas has developed a secure, multi-lingual on-line claims portal where clients can track existing claims or submit new claims directly.
The portal can also provide bespoke reports in real-time enabling the user to make informed management decisions. The reporting can also provide damage trend analysis as part of the damage reduction services provided by Sevatas.
To find out more about how we deliver our results, please click here