How we do it

It’s not just about having the services and people, but it’s about how you deliver the services.

Sector focus

Sevatas only operates in the finished vehicle sector and our reputation is built on our success here.

We are dedicated to the sector and invest in technology and tailor-made solutions specifically meeting the needs of our clients.

We have a deep understanding of the dynamics of finished vehicle logistics and the main issues affecting it.

Expertise

This focus allows our people to become real experts in the services we provide. With more than 20 years of experience we have a large pool of skill and knowledge, as well as data, on which to base our recommendations and advice.

We recruit from a wide range of backgrounds providing the competencies to enable us to provide a more comprehensive, proactive and informed approach to identifying and delivering solutions to meet our clients’ priorities. We believe that our blend of competencies plus our ability to integrate specialist services from third parties make us unrivalled in the sector.

Our people come from around Europe providing us with a comprehensive language and cultural understanding to deliver our services across all 27 EU countries, Russia and beyond.

Our people are all trained to Sevatas’s standards, which we consider to be the highest in the sector.

Processes

All our processes are documented and maintained according to ISO 9001:2008.

We regularly undergo external auditing of our processes by our clients and external accreditation agencies. These evidence our processes meet the highest standards required of the leading global automotive manufacturers, their insurers and logistics service providers.

Systems

Sevatas claims and inspections data collection and management systems are built to have the maximum flexibility to deliver best outcomes.

Through our Data Centre claims portal, dealers can submit their claim directly into the claims system and track them on-line. Reporting functionality for dealers, manufacturers and insurers is also available.

For clients receiving inspection and quality auditing services the system has been designed with complete flexibility in mind. Clients can specify inspection criteria from a comprehensive list of options which can be varied by site or brand as required.

Planning

Successful operations not only require good processes but also detailed planning to ensure smooth implementation.

Sevatas have many years of experience in planning and implementing claims, audit and inspection processes on time and to specification. Sometimes the timeframe for implementation is very short for a number of reasons.

Thanks to the dedication of our people, and the rigorous planning and core processes around which we build our business, we are able to deliver the quick implementation of new and bespoke processes.